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Terms of Service

Last updated: July 28, 2026 · Effective immediately

Please read these Terms of Service carefully before using the Digital Agency Flow platform or purchasing any services. These terms form a binding legal agreement between you and Digital Agency Flow, operated by Chandan Sharma.

Acceptance of Terms Services & Scope of Work Payment Terms & Billing Refund & Cancellation Policy Intellectual Property & Ownership Limitation of Liability User Conduct & Acceptable Use Governing Law & Disputes

1. Acceptance of Terms

By registering an account, accessing the client portal, or purchasing any service from Digital Agency Flow, you agree to be bound by these Terms of Service in full.
If you are entering into this agreement on behalf of a company or organization, you represent that you have the authority to bind that entity to these terms.
We reserve the right to update or modify these terms at any time. Continued use of the platform after changes constitutes acceptance of the revised terms.
These terms apply to all users including clients, visitors, and any party interacting with our digital services, APIs, or content.

2. Services & Scope of Work

Digital Agency Flow provides digital services including web application development, AI solution engineering, UI/UX design, SEO & performance marketing, and workflow automation.
All project scopes, deliverables, sprint timelines, and pricing are agreed upon via a formal Project Brief and confirmed through the client portal before work commences.
Any changes to agreed project scope during active sprints must be submitted as a formal Change Request and may be subject to additional cost and timeline adjustment.
We reserve the right to decline, pause, or terminate service engagements that violate our acceptable use policy, involve illegal activities, or create hostile working conditions.
AI-generated estimates, project scopes, and cost proposals are indicative and subject to formal review and sign-off before they become binding agreements.

3. Payment Terms & Billing

All services require a minimum 30% upfront deposit before any sprint work begins. Remaining milestone payments are due as per the agreed project schedule.
Payments are processed securely through Stripe (international cards) or direct Bank Wire Transfer for Nepal-based clients. All transactions are in USD unless otherwise agreed.
Invoices are issued at each project milestone completion and are due within 7 calendar days of issuance.
Late payments beyond 14 days will result in a temporary suspension of active sprint work until outstanding balances are cleared.
All prices are exclusive of applicable taxes. Clients are responsible for any VAT, GST, or local taxes applicable in their jurisdiction.

4. Refund & Cancellation Policy

Upfront deposits are non-refundable once active development sprint work has commenced.
If you cancel a project before any sprint work begins, your deposit may be refunded minus a 15% administrative processing fee.
Completed sprint milestones that have been delivered and approved are non-refundable regardless of subsequent project cancellation.
In cases where Digital Agency Flow fails to deliver agreed milestones within contractually defined timelines (excluding client-caused delays), a partial credit or rework at no charge will be offered.
All refund or credit requests must be submitted in writing to dpworldsharma@gmail.com within 30 days of the disputed milestone.

5. Intellectual Property & Ownership

Upon full payment of all project invoices, the client receives 100% ownership of all custom-developed source code, design assets, and deliverables produced specifically for their project.
Digital Agency Flow retains the right to showcase completed projects (screenshots, case study metrics, client name) in our portfolio, unless the client requests confidentiality in writing prior to project completion.
Third-party libraries, frameworks, APIs, and open-source components integrated into your project remain subject to their respective open-source licenses.
Any AI-generated content, code snippets, or design components produced using proprietary Digital Agency Flow tooling remain our intellectual property unless explicitly transferred.
Platform tools, dashboards, AI engines, and client portal systems are the exclusive intellectual property of Digital Agency Flow and may not be cloned or reverse-engineered.

6. Limitation of Liability

Digital Agency Flow's total liability for any claim arising from our services shall not exceed the total fees paid by the client in the 3 months preceding the claim.
We are not liable for indirect, incidental, consequential, or punitive damages including loss of revenue, data loss, or business interruption.
We do not warrant that our platform will be uninterrupted, error-free, or free of security vulnerabilities at all times, though we maintain 99.99% SLA targets.
Clients are solely responsible for ensuring their use of deliverables complies with applicable laws, regulations, and third-party rights in their jurisdiction.
We are not responsible for delays caused by client unresponsiveness, missing content, late approvals, or third-party API outages beyond our control.

7. User Conduct & Acceptable Use

You agree not to use our platform for any unlawful purpose, including but not limited to fraud, spam, phishing, or distribution of malware.
You may not attempt to gain unauthorized access to our systems, APIs, databases, or other clients' data.
Sharing your client portal credentials with unauthorized parties is strictly prohibited and may result in immediate account suspension.
You agree to treat our team members with professional respect. Abusive, threatening, or discriminatory communications will result in immediate service termination without refund.
You may not reproduce, distribute, or resell our platform, AI tools, or service methodologies without explicit written consent from Digital Agency Flow leadership.

8. Governing Law & Disputes

These Terms of Service shall be governed by and construed in accordance with the laws of Nepal.
Any dispute arising under these terms shall first be attempted to be resolved through good-faith negotiation within 30 days.
If negotiation fails, disputes shall be submitted to binding arbitration in Kathmandu, Nepal, under applicable commercial arbitration rules.
In cases involving intellectual property infringement, we reserve the right to seek immediate injunctive relief in any competent court.
EU and EEA users additionally have the right to file complaints with their local data protection authority under GDPR.

Your Acknowledgement

By creating an account or purchasing services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our platform or services.

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